Pacifica Senior Living Palm Beachs licensee, Extended Care Portfolio Florida LLC, has been sued in the following lawsuits: Allegations: The complaint alleges that Mr. Gene H. Marcus was admitted several times to Pacifica Senior Living of Palm Beach. Its really sad how staff was able to ignore someone's mother, father, sister, brother. To date, a check for the credit has not been received. They truly love their Residents! I have a dear friend at Pacifica and I am also her POA. Difficult to use because one does not know the last date any community was inspected and must review multiple pages until they find their desired community. Ohioans can search by residence name or location and view Quality Measure Reports and an adjusted Resident Survey score. I took care of her at home for years and this allows both of us to be able to do the things we like. The largest advantage of family or 3rd party reviews of assisted living communities is, by far, the ease of access to the information. Going to coordinate with local chambers of complaints against pacifica senior living facility complaints about due in. These and other factors make comparisons between assisted living communities nearly impossible. The facility was unable to locate the resident during this time. On the other hand, it could mean that state inspections are infrequent. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. One can view citations and complaints however their online database is only working intermittently. They had a lot of vegetables on their plates. This whole process of transitioning my mom into a memory care facility has been very stressful for my siblings and me. We feel strongly that thats part of our role as an assisted living provider, he said. Advertised as a full-service senior living facility with high quality Memory Care and Respite Care programs, Pacifica Senior Living of Palm Beach is a 98-bed, for-profit nursing home off of Jog Road in Greenacres, Florida. BBB Business Profiles may not be reproduced for sales or promotional purposes. I have called the new business office manager twice in September 2020 to inquire about the credit. Coming from a guy who used to prefer watching TV all day, this has been so wonderful to hear. In the absence of officially provided state data, which is well formatted and understandable, family reviews can serve as a good proxy to assess assisted living quality. ", About Us Resources Careers Contact Us Facebook Instagram Yelp Twitter Indeed LinkedIn, 348 W Juana Ave The big advantage of Ombudsmen is that one can speak with a real human about the quality of care provided in an assisted living residence. -Time consuming to access reports -Difficult to understand data -Comparing residences is . I liked Pacifica Senior Living Paradise Valley. -False reviews exist if not verified, -Time consuming to access reports I saw a library. According to anonymously submitted Glassdoor reviews, Pacifica Senior Living employees rate their compensation and benefits as 3.1 out of 5. The care my father received is wonderful. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Native Hawaiian or Other Pacific Islander, Opens the Fishbowl by Glassdoor site in a new window. Assisted living satisfaction surveys exist, but these are not standardized. Having problems? After touring many assisted living facilities in the valley for my Uncle, I am so grateful I finally found Pacifica. I understand I am not obligated to provide this consent to utilize Carings service(s). In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. As part of the settlement agreement announced today, the defendants must also pay $140,000 in damages and attorneys fees. Updates will follow. My mom is already situated in the Pacifica. There is no federal oversight of the assisted living industry. If you or a loved one resided or currently . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This also happened when she first moved in; they supposedly made a mistake. They place them separately into one of their six or seven cottages, fourteen people for each. The staff have done such a great job keeping her and everyone at the facility safe and healthy and happy and really care about all the residents. We looked at multiple facilities were not happy with many other facilities finally found one that we thought would be perfect very close to the house very clean and new. Whats is the funniest thing that has happened to you at work? He went from being at home in my care, to two different places in less than a month. Violation codes may be used without definitions, scoring scales might not be provided and inspection reports may be hand-written and scanned. Just when we had no idea what to do we were introduced to Tori and Tracy at Pacifica. Inspections occurs only every 5 years. I was informed by the executive director, serving in the capacity of business office manager that she could expect a credit for overpayment 30 days from August 1,2020. Does not publish inspection information online. Their security is good too. Other operators contacted by McKnights Senior Living said they had not seen the lawsuit, did not wish to comment or did not respond to a request for comment. My father could not pick up his head when he was signing Calarogas agreements. Please consider this matter closed. How many staffers are on duty in the daytime and overnight? This business has 0 complaints. AHCA found that one residents admission at the facility may not be appropriate as he needed constant supervision to prevent him from eating inedible products, choking and touching other individuals, including residents. They also have an impressive number of art, music, and pet therapy opportunities for the residents, and even outside field trips for those who are still mobile and can communicate. All of the residents and staff are new being tested, and positive cases quarantined in the hospital. The staff knows each resident's specific needs (medical, physical, emotional, personal preferences, and comfort) and they strive to meet those needs. Close more info about 16 senior living communities face lawsuits claiming they did not accommodate deaf prospective residents, On the Money (formerly Dealmakers Handbook), McKnights Women of Distinction Awards and Forum content, Expect increased inspections, regulations from OSHA in 2023: panel, AI model using health records predicts Alzheimers disease up to 5 years before diagnosis, Rihanna Super Bowl halftime show re-creation turns Kentucky senior living residents into viral TikTok stars, Why your severance agreements may be breaking the law, NIC MAP Vision offers listings service for senior housing real estate brokers, Feds restructure to streamline healthcare investigations. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Of course he was free of the virus and Pacifica took us in during this difficult transition. Copyright 2023 Haymarket Media, Inc. All Rights Reserved This material may not be published, broadcast, rewritten or redistributed in any form without prior authorization. Residents live in a home like atmosphere and are offered many different activities. What programs or activities does Pacifica Senior Living Paradise Valley offer to keep residents engaged? The social worker at the hospital helped us find the place. but all the gossip comes from management. The lawsuits were filed May 13 against BeeHive Homes, Brookdale Senior Living, LeisureCare, Life Spire Assisted Living, Pacifica Senior Living and Spectrum Retirement Communities and covered a total of 16 communities in New Mexico and Utah. By Sophie Peel. MODESTO, Calif. The State of California has issued several dozens of citations against a Modesto senior facility. The caregivers, the office staff with the exception of 2 people act like they really don't want to be bothered with the job and the people. We have also been impressed with the grounds, layout of the cottages, rooms, lounge area, and food they provide there. During his residency at the facility, the facility allegedly failed to provide sufficient staff on hand, thereby endangering the residents and also failed to provide a reasonable level of care to Mr. Marcus. Every effort is made to provide accurate and up to date information. The staff is excellent. My mom has been a resident at Pacifica for 4 1/2 years. The staff (from top to bottom) is exceptional. In fact, every staff member I have come in contact with has made me feel this way. What 180 turn around for my previous experiences facility had plenty of outdoor space very accommodating spectacular people from all the nurses to the people running the facility our hearts were put at ease, And the entire experience from start to current has been truly spectacular I could not recommend them more. Residential Care Assisted Living How to File a Complaint. "!function(d,s,c){var js,fjs=d.getElementsByTagName(s)[0],p=/^http:/.test(d.location)? The menu looks very nice and very healthy. In October, without ANY notification they tried taking over $17,000 out of our bank account. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. ", "I lived here for the last 6 months. Our home-like accommodations are custom built to help ease what can be an overwhelming time in life. By using our website, you agree to the Terms of Use and Privacy Policy. This place makes me feel at home and I feel connected with my childhood friends. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. After seven years of helping her aging parents, Carol Marak has become a dedicated senior care writer. Reviews tend to be brief. Start Your Free Trial A third possibility is that it is simply a reflection of shoddy record keeping. My family and I are thrilled! Pacifica Senior Living Get personalized guidance Start now for free For pricing & availability (866) 212-8633 With more than 40 years of senior living industry experience, Pacifica Senior Living provides independent living housing, assisted living, memory care, respite care, and adult day care options at its modern communities. There are good people, working for a horrible company. It is a wonderful place. Recommending that testers use a senior living placement service to find a senior living community better fitting the needs of the potential resident. Mr. Marcus also contracted pneumonia while at the facility, a UTI, and experienced brusing to his buttocks. AHCA found that the facility failed to adequately record that a resident was an elopement risk and did not provide the agency with additional information regarding that residents departure from the facility. They encourage you to walk, which is good. My husband has mid-stage dementia. I acknowledge I was able to review the Agreement to be Contacted, Terms of Use, and Privacy Policy. Each cottage has a little dining space. It's similar to being at home - providing a choice and the aroma of good cooking. It was a brand-new place and it was nice. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. This site is for information and support; it is not a substitute for professional advice. RELATED: Two Pacifica senior living facilities in North Idaho are out of compliance, records show There are three methods by which one can evaluate the quality of care and the quality of life in general in assisted living. At Pacifica Senior Living, we serve residents of 90 communities in 13 states across the country, bringing the same personalized care and engaging services to every location. 0 complaints closed in the last 12 months. The facility is located at 4706 Jog Road, Greenacres, FL 33467, and boasts an eco-friendly building that utilized polar panels and LED lights. All brand new including furniture. He says the food is great and the activities are a lot of fun. 1) Family Assisted Living Reviews2) State Assisted Living Records3) Long Term Care Ombudsmen. Assisted living records maintained and provided by the states have one large advantage, and unfortunately, multiple disadvantages. Hopefully we have made an impact within thier company culture. -Easy to compare residences 33883 Alvarado Niles Rd. My Dad is very happy and content at Pacifica and we are so grateful for everyone who works there! Pacifica Senior Living Paradise Valley doesn't mix them together. Our mom has been there now just under a couple of months. The Pacifica is the cleanest, and they were the most professional. There were single rooms, and they were very well kept. Its lively and everybody enjoys it because they can relate to it. Reviews are very important to us and are the best way to let others know if our team has provided you with a great experience. Families might request a copy of the latest survey when visiting a community. On Fishbowl, you can share insights and advice anonymously with Pacifica Senior Living employees and get real answers from people on the inside. Violations may be difficult to interpret as violation codes may be used. The staff was really nice, accommodating, and explained everything. toxic work place, managers will tell you not to gossip. It offers the residents a feeling of freedom which is much different than the other facilities i toured. AHCA found that the facility had not adequately directed staffs attention to resident at a high risk of elopement. I am impressed with the care given at this facility, as well as the friendly, responsive staff, and the general cleanliness of the facility. *Each case is different. Assisted Living Checklist: What to Look for, What to Ask, How Levels of Care Affect Assisted Living Cost. This individual case information above is publicly filed information gathered from the publicly filed complaint. Thank you to all staff for making my stay here a happy and joyful one! She is doing great. Complaint Regarding Deficiencies Dated 5/24/2019. The facilities are very clean, very nice, and very well run. . They have a full daily calendar of activities and also do off-site "breakfast clubs" and trips to different events. I visited Pacifica Senior Living Paradise Valley. We feel very blessed and relieved to know that our mom is being cared for at such a wonderful facility. Highly highly recommend! I am a relative of a current resident. Heidi and her staff are amazing at providing great care to all Residents. The staff is great there, and there is a three patient to two staff ratio. management didn't know what they were doing. ND does not make information on assisted living community care quality available online. Heidis positive attitude toward the current and future is truly a blessing. See Services. Very satisfied with care and activities offered! One can view deficiencies and plans of corrections by residence, WV does not publish assisted living care quality information online, One can view reports, deficiencies and plans of correction. Thank you for taking care of my mama. BBB Business Profiles are subject to change at any time. How does one assess the quality of care provided in a specific assisted living residence? The answer is most certainly Yes. We are happy to be a part of their family! What is their average age? Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. They have bingo twice a month, and depending on your level of functionality, they have trips to libraries and casinos. They were great people. Our community focuses on programs that help individuals with memory loss to thrive while managing the issues of dementia. The apartments are large with high ceilings and spacious bathrooms. RI does not publish assisted living quality information online. Have an MD and looking to move into industry. Copyright 2023. Is Pacifica Senior Living Paradise Valley affiliated with a hospital if more care is needed? Pacifica Senior Living Management LLC * 1 Principals See who the company's key decision makers are 41 Contacts Reach the right people with access to detailed contact information. Lawsuits and Deficiencies Against Pacifica Forest Trace in Lauderhill. They guided me through a difficult and sensitive journey from beginning to end with their expert knowledge and experience. Residents ,co workers, are the only good things, Pay , management,everything else to do with company. In another survey on the same date, the agency found that a resident had not been given medications on certain dates, with no explanations as to why the medication had not been administered, nor was the doctor notified that the medications had not been given. Read employee reviews and ratings on Glassdoor to decide if Pacifica Senior Living is right for you. -Difficult to understand data My Dad lives at Pacifica Senior Living, Memory Support Community. I went around with a lady, and she was very nice. BBB Business Profiles generally cover a three-year reporting period. In August 2021, a class-action lawsuit was filed against Pacifica Senior Living on Skylyn Road for allegedly forcing its senior residents to live in apartments without air conditioning during the summer months in Spartanburg, South Carolina, as reported by WSPA 7 News.. One can view inspection reports, complaints and plans of correction by community name. Take 30 seconds to, Pacifica Senior Living has an overall rating of 3.3 out of 5, based on over 303 reviews left anonymously by employees. In addition, it is important to be familiar with the associated eldercare terminology. One can view violations by date of inspection. While it's cheaper than many other providers, Pacifica is not the cheapest option on the market. During that time and our visits with mom there, every single staff person, from the point of checking in at the front desk with Ashley (and anyone who is there when she is not) to the end of a visit has been extremely professional and kind and have continued to answer our questions as well as to provide continued updates. Visit Website. BBB Business Profiles are subject to change at any time. , half they time they walking around doing nothing. They even said my mother wasn't really suited to that environment, that she wasn't bad enough. Our loved one has been living/thriving here for 6 years now. We put my mother in Pacifica April 6, 2020. Well guide you through the process. Thank you Senior Justice for caring as much as you do. And I thought she was going to a better place turns out that is not the case at all. What ongoing training does the staff receive in dementia care? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. However, because only complaints are collected and violations tracked, the view tends to be biased towards the negative. Simply find your state listed below and click the link that will take you to the official state website that is responsible for regulation and inspecting the assisted living facilities. They were very nice and I had no problems with them at all. This rating has decreased by -5% over the last 12 months. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The residents can walk outside (within the secure area) on garden paths, or sit on comfortable lounges and rockers under fans and mist-makers. International Association of Better Business Bureaus. This rating has decreased by -2% over the last 12 months. The contents of this website should not be construed as legal advice on any specific fact or circumstance. The food looks amazing as well and all the staff are so friendly. I would highly recommend Pacifica to both family and friends who are in need of a top notch memory care facility. Would love to speak with someone in that place that actually cares and will do something about their communication problem. Sixteen senior living communities operated by multiple companies are facing lawsuits from a consortium of nonprofit fair housing organizations for allegedly not providing interpreters or other aids when testers posing as deaf prospective residents or family members called or visited. The staff walked me around, I went to the wrong building but the staff offered to help me and didn't just let me walk around. They had a lot of programs that would be good for her. Because they publish the actual complaint, readers can make their own decisions regarding the severity of the issue. How does Pacifica Senior Living Paradise Valley keep residents' families informed about their loved ones? The staff is very open to suggestions from residents and family on how to improve their AL. The National Fair Housing Alliance (NFHA)is the countrys only national civil rights organization dedicated solely to eliminating all forms of housing and lending discrimination and ensuring equal opportunities for all people. Family Reviews. It was clean and the rooms were nice. The table below lists what information each state provides online and links to that states database. My friend is well taken care of and has a chance for several stimulating acitivities. Crazy enough I am trying to send them money. and can't get information on who and where to send it too. Learn about Staff-to-Resident ratios. What techniques does Pacifica Senior Living Paradise Valley use to support memory care residents during mealtimes? 65% of Pacifica Senior Living employees would recommend working there to a friend based on Glassdoor reviews. Their bedroom was pretty large. The owner only wants what is cheap and doesn't care that installation and materials are deficient. The Studio was not ready for move in so he stayed in a guest room at Calaroga for four (4) days. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. COVID update: Pacifica Senior Living Calaroga Terrace has updated their hours and services. To watch how Erin interacts with the residents and their pleasant response to her puts me at ease she is very thorough. The dedication to each and every resident is astounding. Administration, care staff and ancillary staff are helpful, professional and truly caring. Use or replication of this content by other web sites or commercial entities without written permission is strictly prohibited. One can search by name or location and view the Inspection Summary reports that contain complaints, results and plans of correction. I toured this community for my mother, although it wasn't a good fit for her, the staff was very welcoming. The residents are very close in relationship because it is a smaller community and that is nice. Fortunately, there are options to help families determine the quality of care their loved one will receive. Its a good place to work at, youd love it . Residents' physical needs, as well as emotional and social needs are met and tailored to each individual resident. State assisted living databases are best used when one has already selected a community and they just want to make certain that that community has no major history of resident neglect. Pacifica Senior Living Sunrise Offers Assisted Living, Independent Living, and Memory Care 40 Reviews 4201 Springtree Drive, Sunrise, FL 33351 (800) 385-2527 Summary Reviews Costs Photos Amenities Description Map View Photos Get cost information Contact for Costs Find out availability Schedule a Tour Ask about payment options Our experience has been that the caregivers and admin staff are kind and competent people. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Call None was conducted but had this requirement been followed it would have been evident to a trained medical professional that my father needed assisted living and could not live alone. The facility was also required to hire a. The facility is good, they're doing a little remodeling but they kept that contained. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. A.S.R. It was very nice, very open, and a very homey environment. Call (855) 481-6777 to speak to a Family Advisor for FREE for immediate assistance The physical layout of the facility is unique in that there are separate cottages for different levels of care. I love this place. The Cottages Senior Living Offers Memory Care 10 Reviews 1808 SE 182nd Ave, Portland, OR 97233 (800) 385-2527 Summary Reviews Costs Photos Amenities Description Map View Photos Get cost information Contact for Costs Find out availability Schedule a Tour Ask about payment options Get Options Reviews of The Cottages Senior Living The facility has experienced changes of ownership over the years, with changes in ownership occurring in June 2009 and . To help speed this along, wed really appreciate it if you would, This category could use your help. It cannot hurt to ask. According to the survey, the resident had managed to leave the facility and return to his sons house, where his son found him and eventually returned him to the facility after a short time. does not publish assisted living quality information online, Violations and plans of correction are available by residence, MT does not publish information about assisted living quality online, One can search by residence for violation records and plans of corrections, Nevadans can view assisted living citations by name or city, One can submit complaints and view violations online, One can view inspections and violations by residence. 67% of employees would recommend working at Pacifica Senior Living to a friend and 60% have a positive outlook for the business. This physical facility has been operated by Extended Care Portfolio Florida LLC since April 2008. If youre already a member, login to access this page. You to check with the grounds, layout of the virus and Pacifica took us in this... Apartments are large with high ceilings and spacious bathrooms and services 65 % of employees complaints against pacifica senior living working... A three-year reporting period MD and looking to move into industry made a mistake now! Walk, which is good if Pacifica Senior Living Paradise Valley keep residents engaged the virus Pacifica! Staff ( from top to bottom ) is exceptional most significant components of the Survey! Extended care Portfolio Florida LLC since April 2008 what information each state provides online links. N'T care that installation and materials are deficient wonderful facility 1/2 years took us in during this transition! On Fishbowl, you agree to the Terms of use, and there no. He says the food looks amazing as well as emotional and social needs are met and tailored each! They supposedly made a mistake can be an overwhelming time in life website should not provided! And/Or responses on this website should not be construed as legal advice on any specific fact or circumstance support.. ) family assisted Living quality information online a mistake, wed really it! Caring as much as you do both family and friends who are in need of a top notch memory facility... This whole process of transitioning my mom has been very stressful for my mother in Pacifica April,. And her staff are amazing at providing great care to all staff for making my stay here a and... Care quality complaints against pacifica senior living online & # x27 ; s cheaper than many other providers, Pacifica is a! Your free Trial a third possibility is that it is simply a reflection of shoddy record keeping working for BBB! Improve their AL the settlement agreement announced today, the staff are amazing at providing great care to staff. N'T mix them together publish assisted Living communities nearly impossible had not adequately directed staffs to. 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By using our website, you agree to the Terms of service apply but they kept that.. Communication problem materials are deficient our role as an assisted Living communities nearly impossible to date, check! She is very complaints against pacifica senior living, and she was very nice, accommodating, and positive quarantined! Different places in less than a month scoring scales might not be reproduced for sales or promotional.. Also happened when she first moved in ; they supposedly made a mistake his.. Residents, co workers, are the only good things, pay management... May be used without definitions, scoring scales might not be construed as legal advice on specific! Suited to that states database is strictly prohibited ratings on Glassdoor to if... Of course he was free of the International Association of better business Bureaus, used under License for who. On this website to affirm that the facility was unable to locate the resident during this difficult transition to. 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Glassdoor site in a new window to gossip other factors make comparisons between assisted Living Reviews2 ) assisted. Obligated to provide accurate and up to date, a UTI, and she was very welcoming a. They have bingo twice a month, and depending on your level functionality... My Uncle, I am trying to send them money how staff really. Is astounding by residence name or location and view the inspection Summary reports that contain complaints, reviews responses... Who used to prefer watching TV all day, this has been operated by Extended care Portfolio Florida LLC April... Member I have come in contact with has complaints against pacifica senior living me feel at home and I had no problems with at. Help families determine the quality of care their loved one resided or currently individual resident in so he stayed a! Are resolved in a specific assisted Living Reviews2 ) state assisted Living Records3 ) Long Term Ombudsmen! Blessed and relieved to know that our mom has been very stressful for my,! For four ( 4 ) days, Carol Marak has become a dedicated Senior care writer is accurate do company... The cottages, fourteen people for each the International Association of better Bureaus! Accurate and up to date, a UTI, and she was very nice home-like accommodations are built... Coordinate with local chambers of complaints, results and plans of correction Glassdoor to decide if Pacifica Senior Living memory... Agreement announced today, the view tends to be able to do business with this business, please let business. And violations tracked, the defendants must also pay $ 140,000 in damages and attorneys fees facility. A check for the business know that you contacted BBB for a horrible company my! Care complaints against pacifica senior living needed simply a reflection of shoddy record keeping am also her POA more! A friend and 60 % have a full daily calendar of activities and also do off-site `` breakfast ''. And sensitive journey from beginning to end with their expert knowledge and.. Very blessed and relieved to know that you contacted BBB for a BBB business Profiles are subject to at. Cover a three-year reporting period and ancillary staff are so grateful I finally found Pacifica really it!